Guard Tour System Cracks Down on Guard Slack-Off at Kingkey Plaza

Full-coverage patrol of mall and corridors: no more skipped checkpoints or fake logs — 100% completion rate.

Kingkey Bainian Plaza (Nanshan), Shenzhen previously ran security patrols on manual registration with no effective supervision. Some guards cut routes short and skipped checkpoints — especially in corridors and quiet corners — while others delayed patrols or filed false records, reducing patrol work to a formality.

Challenges

• Guards cut routes short and skipped points, particularly in corridors and out-of-the-way areas
• Delayed patrols and fabricated records were hard to verify
• Safety hazards went undetected, putting merchants and visitors at risk

Solution

The plaza deployed a full guard tour system covering the mall interior and property corridors:

• Checkpoints installed at every floor corridor, elevator lobby, fire corner and store entrance, plus corridor and equipment-room doors — no dead corners left
• Guards carry the reader throughout the shift and must read each checkpoint; data syncs to the backend in real time, recorded automatically and impossible to falsify
• Backend software presets frequencies and routes, shows progress and arrivals live, auto-flags delays and missed points, and enables precise accountability

Results

• Patrol completion rate reached 100% — no more shortened routes, skipped points or fake records
• Patrol work moved from formality to substance
• Hazards across the mall and corridors are found and resolved in time, protecting merchants and visitors
• Patrol data provides objective grounds for security-team assessment, raising accountability and motivation