Privacy Policy

1. Who we are

JWM Guard Tour (we) operates www.jwmguardtour.com and sells guard tour systems directly to business customers. We are based in Guangzhou, China. For anything about your data, write to [email protected].

2. What we collect

• Enquiry details: name, company, email, phone, country and the message you send through our contact or RFQ forms.
• Order details: recipient name, delivery address, phone number, email, the items ordered, and the PayPal transaction ID and payment status.
• Correspondence: emails and chat messages between you and our sales or support team.
• Technical data: IP address, browser type and pages visited, recorded in web-server logs by our hosting provider, plus a language preference saved in your browser.

We do not receive or store your card number or bank details. Card and bank payments are handled entirely by PayPal on its own pages.

3. Why we use it

• To answer enquiries, prepare quotations and perform the sales contract, including shipping your order and emailing the tracking number.
• To provide warranty service and spare parts, and to keep the records that tax and accounting rules require us to keep.
• To keep the site secure and to understand, in aggregate, which pages visitors find useful.

For visitors in the EU/EEA and UK, our legal bases are performance of a contract, our legitimate interest in running a business-to-business website, and your consent where you have given it. We do not use your data for automated decision-making or profiling, and we do not sell it.

4. Who else sees it

Only the parties needed to complete your order: PayPal (payment), the carrier delivering the parcel (DHL, UPS, FedEx or TNT — name, address and phone for the delivery label), our email provider, Cloudflare (hosting and security), and our live-chat provider. Each acts on its own terms for the data it processes.

5. International transfers

We operate from China. Enquiry and order data is stored and handled there, and a carrier or payment provider may process it in other countries to complete an international delivery. Where a transfer requires a safeguard, we rely on the contractual arrangements our providers put in place.

6. How long we keep it

Order, invoice and shipping records are kept for as long as applicable tax and accounting rules require. Enquiries that never become an order are deleted once they are no longer needed, and you can ask us to remove them sooner. Support correspondence is kept while a warranty claim is open and for a reasonable period afterwards.

7. Your rights

You can ask us for a copy of the data we hold about you, ask us to correct it, ask us to delete it, object to or restrict how we use it, or withdraw consent you have given. Email [email protected] and we will respond. If you are in the EU/EEA, UK or California you also have the right to complain to your local data-protection or consumer authority; we would appreciate the chance to put things right first.

8. Cookies and similar storage

The site saves your language choice locally in your browser. Our hosting provider sets security cookies needed to serve the pages, and the live-chat widget sets cookies to remember a chat session. We do not run advertising or cross-site tracking cookies. You can block or clear cookies in your browser settings; blocking the chat widget may stop the chat from working.

9. Children

This is a business-to-business site. It is not directed at children and we do not knowingly collect data from anyone under 16.

10. Changes and contact

If this policy changes we will update the date at the top of this page. Questions, requests or complaints: [email protected], or the phone and WhatsApp numbers on our Contact page.