Terms of Sale

1. Scope

These terms apply to orders placed through the Shop Now pages of www.jwmguardtour.com for WM-5000E and WM-5000V+ kits and their add-on items. They are business-to-business terms. Placing an order means you accept them together with our Shipping, Returns and Privacy policies.

2. Products and prices

All prices are in US dollars (USD) and are the prices shown on the relevant product page at the time you pay. Kit contents are listed in the tooltip beside each kit option and in the order summary. Because the WM-5000E uses iButton contact buttons and the WM-5000V+ uses RFID tags, their kits and spare parts are not interchangeable; each product page sells only its own reader family.

We may correct an obvious pricing or description error before dispatch. If that affects your order, we will contact you and you may cancel for a full refund.

3. How an order is formed

You choose a kit and any add-ons, then pay through the PayPal link generated from your order total. The contract is formed when we accept the order by email. We will confirm the items, the amount paid, the delivery address and the shipping terms. If we cannot supply an item, we will tell you promptly and refund it in full.

4. Payment

Payment is taken by PayPal in USD. The PayPal page also accepts credit and debit cards without a PayPal account. Any currency conversion, card fee or PayPal charge is set by PayPal and is not part of our price. We never ask for card details by email or chat.

5. Shipping, duties and taxes (DDU)

A kit ships free worldwide. An order containing add-ons only pays flat carriage (USD 30 or USD 50 by destination band). Free shipping means carriage only — it does not include any tax or duty. Full details are on our Shipping & Delivery page.

Every order leaves on a commercial express service (DHL, UPS, FedEx or TNT) on DDU terms — Delivered Duty Unpaid. The buyer is the importer of record and pays import duty, destination-country VAT/GST, customs clearance charges and any carrier disbursement or local handling fee when the parcel arrives. Those amounts are not included in the PayPal total, are set by the customs authority or carrier, and cannot be refunded by us. We declare the actual goods and their actual value on the customs invoice; we do not understate values or mark commercial parcels as gifts. The online store does not offer DDP (delivered duty paid).

6. Delivery and risk

We hand the parcel to one of DHL, UPS, FedEx or TNT and email you the tracking number. Title and risk pass on delivery to the address you gave us; we keep carrier tracking and proof of delivery for the record. Please check the address carefully before paying — a redirect or re-delivery caused by an incorrect address is charged at cost.

7. Warranty

Readers carry the 6-year warranty* published on the product pages: the first year is free and covers manufacturing defects (parts and labour). From year 2 to year 6 we continue to supply repairs and spare parts, charged at cost, and we quote before work begins. It does not cover accidental damage, misuse, unauthorised repair, or normal wear of consumables. The Windows management software is supplied as-is with free version updates, with no subscription and no cloud account. Warranty claims are handled under the Returns & Refund Policy.

8. Cancellation and changes

Contact us as soon as possible if you need to change or cancel an order. We can usually amend it while it is still in the warehouse; once a parcel has been handed to the carrier, changes are no longer possible and the Returns policy applies instead.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, or lost patrol data arising from the use of the products, and our total liability for a claim is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot lawfully be limited, or any mandatory rights you have under the law of your country.

10. Governing law and disputes

These terms are governed by the laws of the People's Republic of China, without affecting mandatory protections you enjoy under the law of your own country. If a problem arises, both sides will first try to resolve it in good faith by email; the entity named on your invoice or order confirmation is the contracting seller. Contact us at [email protected] and we will respond within one business day.

11. Changes

We may update these terms as the product range or shipping rules change. The version that applies to your order is the one published on the date you paid; the date above tells you when this version took effect.