Shipping & Delivery

1. What you pay for carriage

• Any Starter Kit or STD Kit — free shipping worldwide, no minimum order.
• An order made up of add-ons only (spare reader, guard keys, checkpoint buttons, event pack) — USD 30 to the US, Canada, the EU and UK, Australia, New Zealand, Japan, Korea and South-East Asia.
• Add-on-only orders to all other destinations — USD 50.

The destination band is selected next to the order total before you pay, and the carriage is added to the PayPal amount. If a kit is in the order, carriage is zero even when add-ons are bought at the same time.

2. Dispatch time

In-stock orders leave our warehouse within 2 business days of cleared payment. If an item is temporarily out of stock, we email you with a realistic date and offer a full refund if that date does not suit you. Business days are Monday to Friday, excluding public holidays in China.

3. Carriers

We ship by DHL, UPS, FedEx or TNT and choose whichever is fastest for your destination at the time of dispatch. You are not asked to pick a carrier, and we cannot guarantee a specific one in advance. We email the tracking number as soon as the parcel is collected.

4. DDU — the buyer pays import duties

• Every parcel goes out on a commercial express service (DHL, UPS, FedEx or TNT) on DDU terms — Delivered Duty Unpaid. The online store does not offer DDP (delivered duty paid).
• Free shipping, and the carriage shown in your order total, cover transport only. They do NOT include import duty, destination-country VAT/GST, customs clearance charges, carrier disbursement fees or local handling fees.
• The consignee is the importer of record. The customs authority or the carrier bills these charges, usually before or on delivery; they must be paid for the parcel to be released.

We declare the actual goods and their actual value on the customs invoice; we cannot understate a value or mark a commercial parcel as a gift. Charges paid to customs or the carrier are not refundable by us. If a parcel is refused or abandoned because those charges were not paid, the order cannot be refunded and any return, storage or disposal cost charged by the carrier is the buyer's responsibility.

5. Transit time and customs clearance

Transit time depends on the destination and on customs clearance; we include an estimate in your order confirmation. That estimate is not a guaranteed delivery date. On DDU terms the carrier clears the parcel on the buyer's behalf, so the recipient must be reachable and supply any documents the customs authority asks for.

6. Delivery address

Please check the recipient name, street address, postcode and phone number before paying; the carrier needs a reachable phone number for customs and delivery. A parcel returned to us because of an incorrect or incomplete address can be re-shipped once the extra carriage is covered.

7. Damaged, missing or lost parcels

Photograph the parcel before unpacking if the box looks damaged, keep the packaging, and email us within 7 days of delivery. For a parcel that never arrives or stops moving, we open a carrier investigation. Details are in our Returns & Refund Policy.

8. Questions

For a shipping quote to a country not listed above, or for a consolidated order, write to [email protected] before paying.