What does the WM-5000K include, and which parts are paid?
The WM-5000K is a complete guard tour system: guard tour reader, its data downloader or USB data cable (see the What-is-in-the-system table on this page), checkpoint buttons, guard Keys and the Guard tour management System (Windows) — each quoted as a separate paid item so you buy only what you need. Every reader ships with one carrying pouch and one charger (one per reader; extra pouches or chargers are optional paid accessories), and one data cable per system. Checkpoint buttons are sized per patrol route and guard Keys per guard.
What warranty does the WM-5000K come with?
Every JWM guard tour reader includes a 6-year warranty, 24-hour response and free Guard tour management System upgrades.
Can the WM-5000K be OEM or custom branded?
Yes. We provide white-label and custom guard tour readers with your logo, firmware and packaging; finished products from 1 unit.
Is the WM-5000K waterproof, shockproof and tamper-proof?
Yes. Every JWM reader is sealed against water and dust, rated -40°C to +85°C, and built drop- and tamper-resistant with rubber-jacket and multi-layer silicone cushioning; patrol data is retained for over 20 years. See the Specifications table for each model’s exact rating.
Is the WM-5000K in stock, and how fast do you ship?
Yes — regular models are in stock for orders up to 500 sets. We ship within 3 working days after payment via FedEx, DHL or UPS, and delivery takes about 5-8 working days worldwide. Shipments are DDU: the consignee may need to support import clearance and pay import duties. LOGO-customized orders are quoted after we confirm the customization details.
How does the WM-5000K upload data in real time?
It sends patrol, location and alarm data to the Guard tour management System over GPRS/3G, enabling live supervision.
Does the WM-5000K work without mobile coverage?
It stores records offline and uploads automatically when coverage returns; the Wi-Fi model uploads in real time inside Wi-Fi coverage.
Does the WM-5000K need a SIM card or data plan?
The GPRS/3G models need a GSM data plan, which is not included in the system price. The WM-5000K Wi-Fi model uploads over your existing Wi-Fi network and needs no SIM card.
Does the WM-5000K need a SIM card?
No. It uploads over your existing 2.4 GHz Wi-Fi network, so there is no SIM card and no monthly data fee.
How does two-way talk work on the WM-5000K?
Inside Wi-Fi coverage the manager can talk to one guard or broadcast to the whole team — and guards can call back — at no airtime cost.
What happens when a guard falls or presses SOS?
Fall detection or the SOS key auto-reports to the control centre, and the device’s blue light keeps flashing until the server acknowledges the alarm.
How long does the WM-5000K battery last?
The 3,700 mAh battery gives about 2 days standby (12-30 h of normal use), and the 3 A magnetic fast charger reaches ~65% in one hour and full in 1.5 hours.
What is listen-in monitoring?
The control centre can open the microphone and hear the on-site environment, adding direct supervision of lone workers.